Frequently Asked Questions

At Andrew Maskery Associates we aim to provide our customers with the service they really want. We believe that we can best do this by using our experience and contacts.   

We are a leading supplier of animal health products to major livestock businesses throughout the UK, but also offer the whole farming package. We provide farms and smallholdings of all sizes with quality, branded products at very competitive prices.

We hope that the information provided in this section will be helpful. Please do not hesitate to call us if you have any other queries about our goods or services. We will be very pleased to help. 


Are the goods shown here everything that AMA can offer?  

Absolutely not! The selection of goods on this website is just the tip of the iceberg. We have many, many more stocked products and are always prepared to source items on request. In fact, there is only a very small number of farming products which we do not offer. Of course, we’ll be getting more of our range online just as soon as we can.


Why aren’t there any prices shown?

We’re not hiding anything – just the opposite in fact. We don’t publish prices because our focus is on giving the best deals we can for our customers at the time of placing an order.

Our customers value our openness and order with us in the knowledge that they will always be tapping into very competitive prices, supported by valuable levels of knowledgeable and personal service.  

We do however share prices for some special seasonal deals. These are just indicative of the competitive prices we are able to offer throughout our store.

You will find more about our delivery, despatch and returns policies below.


How do I place an order?

  1. Browse our online catalogue and make your selection. Why not place your order in the ‘trolley’ as you go?

  2. Either submit your order online, or give us a call and talk it through with our team. If you’ve popped all your requirements in the online trolley, you can simply list off everything down the phone. If you submit your order online, you will need to complete a contact form with your full details.

  3. The AMA team will call you back to confirm prices, take payment / confirm trade account details and make delivery arrangements.  Please note that regretably we are only able to service orders for delivery within mainland UK.


I’m a regular customer, must I enter my details every time to order online?  

No, don’t worry. All long-standing and regular AMA customers will be given a Customer ID after placing their first online. This will bypass many of the detail requests and make placing your order online with us quick, easy and doable 24/7.   


How can I pay?

New customers will be requested to settle their order over the phone by credit card once prices have been confirmed and delivery arrangements agreed. AMA does run a trade accounts system for regular customers. Should you wish to apply for a trade account, or to find out more about our trading terms, please talk to a member of the AMA team.  


What about delivery?

We know that a reliable service is just as important as the quality and competitive price of the goods themselves. Wherever possible AMA delivers direct to farm through its own personal delivery service. We also use tried-and-tested couriers and can offer a very cost effective next day service for the delivery of in stock items (up to 20kg total).

You will find more about our delivery, despatch and returns policies below.

Please note that we can only service orders for delivery in mainland UK.  


What about the delivery of vaccines?

Vaccines require refrigerated transportation. At AMA we are able to offer cold chain, direct to farm drop-offs through our own delivery service and through some of our courier services. The AMA team will discuss this with you when confirming your order.

Please note that we can only service orders for delivery in mainland UK.


Are there special procedures for buying licensed products?

Some of our products such as vaccines are licensed. This means that we are bound by law to gather specific details about intended usage / environment before the sale. We do this by phone at the time of order confirmation. Thank you in advance for your cooperation.

Safety data sheets are provided wherever appropriate for licensed products and other products requiring specific safety precautions. Please read these before placing your order, or call if you have any concerns or queries about the intended usage of such products. 

Please note: Safety data may be revised by suppliers at any time. We make every reasonable effort to keep the safety data material made available through this website up-to-date as we are informed of changes through our suppliers. 

Prices: All prices and charges where shown or quoted on the phone are in UK pounds sterling and exclude VAT wherever VAT is applicable. Delivery charges vary and are quoted in response to your order, at the time order pricing and confirmation. We reserve the right to remove any goods from the web-site and from sale at any time.

Availability: We aim to keep our website as up to date as possible, however if an item you have ordered is not on in stock, we will make every reasonable effort to source it for you without delay. 

Despatch: We have regular delivery days throughout East Anglia and your order will usually be dispatched within 2 working days, if there is any reason for delay we will let you know as soon as possible. Next day delivery is a service we are pleased to offer, but orders must be received and the order price agreed before 3pm on the previous working day.

If you require your order to be delivered to a different address / split between a number of delivery addresses, we are usually able to accommodate this, but please contact us to discuss. 

Please note that we can only service orders for delivery in mainland UK.



Returns Policy

Please let us know immediately if you are not happy with your product.You should do this using the following e-mail address sales@andrewmaskery.co.uk . 

Goods can be returned to us for a refund or exchange providing they are unused and in re-saleable condition. If you choose to return any items ordered online at Andrew Maskery Associates Ltd or via mail order or telephone, please:  

  • Call us immediately to discuss their return. It may be possible to collect on a delivery run coming to your area. Items should be returned directly or otherwise within 14 working days of receipt to: Andrew Maskery Associates Ltd, Unit 21, Saxtead Business Centre, Woodbridge, Suffolk IP13 9RD.
  • Note that returns received outside of the timeframe will be considered for a credit note only and will not be eligible for a refund.
  • Note that all items must be returned in unused and saleable condition with original tags attached.
  • Complete the Returns Form enclosed with your order:  this will help speed up the refund process. You are entitled to a refund within 30 days of returning your item. We are always grateful for any comments regarding the reason for the return. 
  • Note that we cannot refund the postage and you will have to pay for the return postage.
  • Ensure that all items are as well packaged as possible, as we cannot be held responsible for breakages on returned items.
  • Obtain a proof of postage from your post office by using Royal Mail Registered Post or similar so that we can complete your request in the event of items being lost in transit. We cannot be held responsible for loss of items.

Return of Faulty, Incorrect or Sub-standard Products

If the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge. Please return the item(s) following the directions above.


 

Privacy Policy

This privacy policy explains our information practices and the choices you can make about the way your information is collected and used. We do not sell, trade or rent your personal information to third parties. Your privacy is of great importance to us.

Here are the terms and conditions of using this website.

Definition of terms

The ‘Andrew Maskery Associates Ltd’  will be referred to as ‘We’ or ‘Us’ for the rest of this document. Users of www.andrewmaskery.co.uk and any parties making enquiries by email, telephone or post are referred to as ‘You’ or ‘Your’.


Use of / access to our website

This is subject to acceptance of these Terms and Conditions. If you do not agree to these conditions, you should stop using the site at once.
 

Accuracy of Information

Reasonable effort is made to ensure that information carried on our site will be accurate and up-to-date. This is done in good faith and we do not accept any liability for error or omission with regards to site content. 

Even where there is a hypertext link from this site, we do not accept responsibility for the content of any third party site. Our privacy statement only applies to our own websites. For third party websites, please refer to their own privacy statements.

Liability

We shall not be liable for any damages arising in contract, tort, or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

Legal Jurisdiction

These Terms and Conditions are governed by English law.

Information we may collect

As with most other websites, we collect and use the data contained in server log files. The Andrew Maskery Associates Ltd website does not currently require membership. The information in the server log files include your IP (internet protocol) address, your ISP (internet service provider), the browser you used to visit our site (such as Internet Explorer or Safari), the time you visited our site and which pages you visited throughout our site this information is not linked to any information that is personally identifiable.

We also use third-party analytical data gathering tools for the purposes of aggregate visitor traffic information which may set a cookie on your computer. The data collected by these third-party services may include information such as your IP address, type of web-browser, and computer operating system. The third party data gathering tool we use is Google Analytics for more information visit see Google’s privacy policy

Cookies

Please read our separate page – How we use cookies – for details of the small number of text cookies which are used to enhance the functionality of the Andrew Maskery Associates Ltd website.

How information is used

The information gathered is analysed to help us understand how well the website is performing.

Data security

The Internet is an open public facility and no security measures can be guaranteed. The Andrew Maskery Associates Ltd website uses reasonable security procedures to maintain the confidentiality of the information you provide. 

Information collected via online enquiry / e-newsletter sign up

If you contact us with an enquiry or request to receive our e-newsletter, we may collect and hold electronically contact information including name, postcode data, telephone number and your email address.

We will use this information:

  • to provide the requested service(s)
  • to monitor and improve the quality of our service
  • to profile and understand our customer base

We may need to pass some or all of the data collected to our UK-based service providers (eg banks, consultants or mailing houses) to enable us to provide the requested service. These third parties do not use your information other than as necessary to provide the requested service. We will also comply with requests for information from government agencies (UK or overseas) for law enforcement and compliance purposes. It may on occasion be appropriate to release this information to identify, contact or bring legal action against a person who may be causing injury or interference with another person’s rights or property.

Links to other websites

The Andrew Maskery Associates Ltd website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Please exercise caution and look at the privacy statement applicable to the website in question. Andrew Maskery Associates Ltd cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. 

Data Subject Access Request

You may ask us in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information. We aim to respond to you within 31 days from the receipt of the request.

Mailing list

If you have expressed an interest in receiving updated information from Andrew Maskery Associates Ltd, then we may contact you with marketing materials by post or email. Any requests to be removed from our mailing lists will be complied with as quickly as possible.

How to contact us

If you have questions about our policy, do please contact us. This privacy policy does not create any legal or contractual rights on your behalf. Should you have any questions or concerns about our privacy policy please contact us.


Copyright Notice

The copyright and any other rights in all material on this site are owned by Andrew Maskery Associates Ltd unless otherwise stated.

You are only permitted to download and print extracts from this site under these conditions:

  • No part of this site may be reproduced or stored in any other website without prior written consent of Andrew Maskery Associates Ltd.
  • Use of documents and related images and graphics on this site is for information and/or personal, non-commercial use only.
  • Copies of these pages saved on any storage medium may only be used for viewing purposes or to print extracts for personal, non-commercial use.
  • Andrew Maskery Associates Ltd copyright notice must appear in all copies.
  • Graphics/illustrations on this site are not to be used in a form separated from the text alongside which they are published on this site.
  • Documents or related graphics/illustrations on this site are not to be modified.

Andrew Maskery Associates - Registration Details

Updated: 11 July 2016

Registered Office

Maple Court, Hacheston, Woodbridge, Suffolk, IP13 0DS

Registration No.

06497631

VAT Registration No.

731922248